Legal
Refund Policy
Our refund policy explains the cases where refunds apply on Fronts.ai subscriptions, including new-customer windows, downgrades, and edge cases like domains.
Document in review
The full refund policy is being finalised by counsel. This page exists so the URL is canonical and search engines can index it. Until publication, the binding terms are the ones agreed inside your account at signup. Reach out if you need the current draft for procurement.
What this document will cover
- Refund eligibility window for new annual subscriptions
- How prorated refunds work on plan downgrades and cancellations
- How to request a refund and what proof we may ask for
- Domain credits and third-party domain registration refund rules
- Add-on, professional service, and one-off charge refund treatment
- How disputes and chargebacks are handled with Stripe
Need this document for a procurement review?
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